Contact Information

Mombasa Road
Nairobi, Kenya

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All Mpesa customers can now receive Mpesa statements directly to their email address in PDF format free of charge.

Customers need to do the following to access this service;

  1. Dial *234#
  2. Select ‘My M-PESA Information
  3. Select full Statement
  4. Enter National ID or document of registration
  5. Enter e-mail address and confirm

Customers will receive their M-PESA statements every month or on-demand for the:

  • Last 3 months
  • Last 6 months
  • Last 12 months

Customers will also receive their statements within 5 minutes of making a successful request.

Benefits of this service

  • You can self-register for the service at your comfort on your mobile phone to receive statements.
  • You can access your M-PESA statements on demand.
  • Additionally, you can carry out reconciliations without necessarily having to visit Safaricom retail stores.
  • Statements accessed may be used as required to access financial facilities; depending on the institution requesting it.
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